An agitator is a finned part which fits the tub shaft and it may tear the laundry when the fins are broken. You are able to solve this problem temporarily when you pinch off splinters with pliers and you may file the plastic so that it can be smooth. However, this is just a temporary solution since you will have to replace the entire agitator. When the cap is still on, you should pull the agitator straight and it has to lift off. If it does not move, rap the side using a hammer. When it does not lift off, you should drive the wedges under the bottom rim of the agitator so that you may dislodge it. You can set the new agitator in its place and you can replace the agitator cap. You need to do the washing machine repairs Leytonstone when the snubber has been damaged. The snubber is a device that looks like the agitator cap and it may lead to severe machine vibration when it is damaged. The snubber can have the suspension spring with it. You can lift off the agitator cap and then examine the snubber. When the spring has been broken or when the pad has worn out, you should replace it. The snubber can be found on the top of a tub, under a transmission or it can be a part of the water pump housing. You should look around and see where it is. When a machine does not use a snubber, you should listen if there is noise at the suspension unit between the machine cabinet and the tub. The suspension unit uses pads and fins which may need to be replaced. There are cases where the entire unit has to be replaced. You may imagine the kind of the punishment that a sucker takes. You may tighten the nut, or if you are not able to tighten it, you have to replace it. “